iPhone Support

Do you have a question?

Good. Here at intoGardens we always welcome inquisitive minds. We’ve tried to answer some of the more frequently asked questions below, but if you don’t find what you’re looking for, please do contact us directly at info@into-gardens.com

I can download the app, but I can’t seem to buy any Magic Parcels. Why?

This will happen if you have not enabled In App Purchases on your device. You can alter this by going to “Settings” then selecting “General” and “Restrictions”.

How long does it take to download a Magic Parcel?

Most Magic Parcels are around 20-30GB in size so it is best to download them where you have access to WiFi. Downloads should only take a couple of minutes with a good connection but will take considerably longer if done over a 3G network.

If you have a query, please do drop us an email at info@into-gardens.com and we will do our very best to resolve the issue as quickly as possible.